Tsogo Sun Hotels Safety Protocols

City Lodge Hotel Group Open For Business In Level 3
4th June 2020
Fugitives’ Drift Lodge, Rorke’S Drift, Kwazulu-Natal
26th June 2020

Tsogo Sun Hotels Safety Protocols

The unprecedented COVID-19 pandemic is testing the resilience of our people and, in true South African spirit, we are demonstrating through acts of kindness, innovation, and adaptability. #HereForYou

Your safety is our concern. While everything may have changed, some things stay the same, and guests can rest assured that your safety remains our absolute priority. Extensive COVID-19 protocols have been implemented for the safety of both guests and staff alike.

We embrace the guidelines and hygiene policies of the World Health Organisation (WHO), the South African Department of Health (NDoH), and the National Institute for Communicable Diseases (NICD).

The following protocol is mandatory according to Government regulations and will be strictly adhered to at our hotels:

Check-In Process

To protect our guests and staff and to prevent a potentially high-risk person from entering the hotel, guests are required to be screened on arrival, which includes:

  • Completing and signing a questionnaire as specified by the regulations
  • Allowing their temperature to be scanned with a thermal scanner
  • If a guest’s temperature falls within the normal range and they do not show any symptoms they will be required to sanitise their hands and proceed to check-in. If a guest’s temperature is high (the actual temperature at screening should not exceed 37.5˚C) and/or they have symptoms of the virus they will not be allowed to check-in and will be referred to a medical facility as specified by the NICD

Guests will be required to present copies of the following on check-in (which will be retained by the hotel)

  • Permit to travel as required by the lockdown regulations and as authorised by your company
  • Photo ID

Health And Safety Protocols

  • All staff have received training on COVID19 preventative measures and hygiene protocols
  • Educational signage is displayed for both staff and guests
  • Staff are provided with personal protective equipment (PPE) in line with regulations, along with additional hygiene resources
  • Biohazard boxes are provided for the safe disposal of PPE as required
  • Increased sanitising and disinfecting practices (over and above our normal stringent cleaning protocols)
  • Public social distancing, demarcated areas, physical barriers where necessary and PPE
  • Sanitisation of high touch points, increased deep cleaning and pest control
  • Staff members temperatures are checked and recorded as they arrive at the workplace and report for duty

Food And Beverage Delivery

To further ensure the safety of our guests, our food and beverage delivery has been amended in accordance with health protocols to ensure that we adhere to the social distancing requirements and regulations relating to disaster management act.

Access Controls

  • Gyms, swimming pools, bars, and spas remain closed
  • Temperatures of guests are recorded, and guests are required to complete screening questionnaires when entering the hotel
  • Mandatory use of face masks for all visitors and staff entering the premises
  • Conference Facilities and meeting rooms are closed as per regulations
  • Only critical areas and facilities will be opened

Social Distancing

  • Queuing systems are in place to ensure that there is no less than 1.5m between people
  • No activity is allowed that encourages crowd gatherings
  • Dining facilities (where open), are restricted to maximum numbers as outlined in the Government
  • Gazette, with social distancing measures in place
  • In-room dining is encouraged wherever possible
  • There are capacity restrictions on the number of passengers in elevators to ensure social distancing

While our service may be affected during this time as we comply with the requirements of the Disaster Management Act, you can be assured of the same warmth and hospitality you’ve come to expect from Tsogo Sun Hotels.

Source: Tsogo Sun Hotels
Date Published: 2 June 2020